iOS App Support

Where have all my purchased issues gone?

Any previous purchases you have made will be tied to your Apple ID. You can restore your previous purchases at any time.

What you need to do

1. Open the App menu

2. Tap ‘Manage Account’

3. Tap ‘Restore Purchases’ and enter your Apple ID password if prompted

When my digital subscription expires, do I keep the issues?

Yes, you own the issues for as long as you hold the account with Apple and use the associated Apple ID

When does my subscription renew?

You can view your Apple subscriptions via your account. For more information please visit https://support.apple.com/en-gb/HT202039

The latest issue hasn't appeared in the app

The app needs to be open and connected to the internet to receive the latest data and new issues, If you think there should be a new issue that you can’t see, you can try refreshing the app by pulling down anywhere on the screen.

If you are sure that the app isn’t showing the latest issue, there may be a problem caused by some corrupted data. You should try deleting and reinstalling the app.

My issue isn't downloading or is not responding, what can I do?

To remove an issue from your device follow these steps:

1. Open the App menu

2. Tap “Downloaded Issues”

3. In the Downloaded Issues screen, tap “Edit” in the top right corner

4. Select the issue(s) you want to archive by tapping the small circle to the left of the cover image

5. Tap Remove” in the bottom right corner

You can always download any issues you already own, they will be available to you forever.

I'm missing some of my purchased issues

Any previous purchases you have made will be tied to your Apple ID. You can restore your previous purchases at any time.

What you need to do

1. Open the App menu

2. Tap ‘Manage Account’

3. Tap ‘Restore Purchases’ and enter your Apple ID password if prompted

I want to unsubscribe

Unfortunately, we cannot do this on your behalf. You’ll need to manage subscriptions via your account. For more information please visit https://support.apple.com/en-gb/HT202039

I want to turn off auto renew

Unfortunately, we cannot do this on your behalf. You’ll need to manage subscriptions via your account. For more information please visit https://support.apple.com/en-gb/HT202039

I signed up for a free trial but got charged straight away

Free trials and Introductory Pricing are only available once on the chosen subscription term.

For example, if you previously had a Free Trial on an annual subscription, you do not qualify for Introductory Pricing or further Free Trials.

You should always take care to read information on transactional popups before you purchase.

I got a new device but some of my purchases are missing

Any previous purchases you have made will be tied to your Apple ID. You can restore your previous purchases at any time.

What you need to do

1. Open the App menu

2. Tap ‘Manage Account’

3. Tap ‘Restore Purchases’ and enter your Apple ID password if prompted

I forgot my password

To reset your Apple ID password go to https://iforgot.apple.com/password/verify/appleid

I don't know how I subscribed

If you subscribed by tapping a button in the app, your subscription will be with Apple. You can view your Apple subscriptions via your account please visit https://support.apple.com/en-gb/HT202039

The other way you could have subscribed is via our online website buysubscriptions.com. You should have an account set up with your email address. It may also be that you had a subscription as a gift through buysubscriptions.com. If so, the account may be in their name.

I can see my issues on my iPhone but not on my iPad

Any previous purchases you have made will be tied to your Apple ID. You can restore your previous purchases at any time.

What you need to do

1. Open the App menu

2. Tap ‘Manage Account’

3. Tap ‘Restore Purchases’ and enter your Apple ID password if prompted

I can see my issues on my iPad but not on my iPhone

Any previous purchases you have made will be tied to your Apple ID. You can restore your previous purchases at any time.

What you need to do

1. Open the App menu

2. Tap ‘Manage Account’

3. Tap ‘Restore Purchases’ and enter your Apple ID password if prompted

I bought a subscription but the app is asking me to pay for my issue(s)

Any previous purchases you have made will be tied to your Apple ID. You can restore your previous purchases at any time.

What you need to do

1. Open the App menu

2. Tap ‘Manage Account’

3. Tap ‘Restore Purchases’ and enter your Apple ID password if prompted

How do I view my subscription?

You can view your Apple subscriptions via your account. For more information please visit https://support.apple.com/en-gb/HT202039

How do I restore my previous purchases?

Any previous purchases you have made will be tied to your Apple ID. You can restore your previous purchases at any time.

What you need to do

1. Open the App menu

2. Tap ‘Manage Account’

3. Tap ‘Restore Purchases’ and enter your Apple ID password if prompted

How do I manage my subscription?

You can view your Apple subscriptions via your account. For more information please visit https://support.apple.com/en-gb/HT202039

How can I claim a refund if I'm not happy with something I've purchased?

For transactions made through the App Store (In App Purchases) we are not able to issue refunds. For information on how to claim a refund from Apple please visit https://support.apple.com/en-gb/HT204088